Shipping and Handling
Jolek.com ships via UPS Ground and Purolator within Canada. We do not ship to the United States. Our regular shipping rates do not apply to remote and rural areas. Additional shipping charges apply to deliveries to remote and rural areas. Due to the limited functionality of our website, customers will receive shipping rates for these remote rural orders on a per-order basis.
We use a flat rate combined with a weight and location formula for packages under 69.99 pounds. Anything over 70 pounds, or considered oversized or fragile, cannot be shipped via UPS and will be considered furniture and shipped via trucking. Trucking rates for furniture orders are available per order for shipping orders over 70 pounds.
Shipping costs are non-refundable under any circumstances and orders returned for undeliverable or uncollected orders from courier depots are eligible for a restocking fee of up to 50% and shipping costs are non-refundable.